Dedicated Ongoing Support for Your Employee Benefits Needs
Continuous Support, Every Step of the Way
Employee benefits administration doesn’t end with enrollment. At Capital Group Benefits, we believe in providing comprehensive, ongoing support to both employers and employees throughout the entire benefits lifecycle. Our team is available year-round to help resolve any issues, assist with changes, and ensure your benefits program runs smoothly.
What Ongoing Support Means for Your Business
Our ongoing support service goes beyond standard assistance—it’s about proactive management and personalized care.
How We Support Employers
Partnering with Capital Group Benefits means gaining a full-service extension of your HR team.
For Employers, We Offer:
- Claims and Billing resolution: We handle claims and billing support, ensuring accuracy and reducing administrative burden.
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- Comprehensive support: dedicated to managing eligibility and portal enrollment.
- Benefit Plan Adjustments: Need to update your benefits package? We guide you through making changes, from adding new benefits to adjusting coverage levels.
- Open Enrollment Assistance: Our team supports you during open enrollment periods, In person, virtual or pre recorded videos answering questions, resolving issues, and helping ensure a smooth process for everyone. We encourage spouses to join and offer time to meet after normal business hours.
Our Proactive Approach
We don’t wait for issues to escalate. At Capital Group Benefits, our proactive approach helps prevent small problems from becoming bigger concerns.
Our proactive support includes:
- Regular Reviews: We conduct regular reviews of your benefit programs, identifying potential improvements and resolving issues before they arise.
- Carrier Communication: We maintain strong relationships with major insurance carriers, allowing us to advocate on your behalf and ensure smooth communication between all parties.
- Employee Education: We provide ongoing education to help employees better understand their benefits, reducing confusion and ensuring they make the most of their coverage.
What Makes Us Different
Hands-On Support
We’re not just an insurance broker—we’re a partner that supports you and your employees through every stage of benefits administration.
Expert Team
Our team is made up of benefits professionals who have years of experience working with top carriers and resolving complex benefits issues.
Commitment to Excellence
We are committed to providing the highest level of customer service and support, ensuring your benefits program runs smoothly and efficiently.
How We Support Employees
Your employees’ satisfaction is key to a successful benefits program. We provide direct, personalized assistance to ensure they feel supported and informed.
Claims Guidance
We assist with claims submissions and ensure timely follow-ups with the carriers.
Billing Issue Resolution
Any discrepancies in billing? We work directly with the carriers to resolve them on behalf of your employees.
Real-Time Support
Whether it’s a coverage question or an issue with accessing benefits, we offer real-time assistance.
What Our Clients Say
Don’t just take our word for it—hear from the businesses that have trusted us with their ongoing benefits support.
